Shipping policy
At Wood Universe (hereinafter referred to as "the Company," "we," "our," or "us"), we are committed to providing our customers with fast and reliable shipping services. Below is our shipping policy for purchases made through wooduniverse.co (hereinafter referred to as "the Site").
Shipping Times and Charges
- Standard Shipping: Orders are typically processed within 1-2 business days and delivered within 5-7 business days via standard shipping.
- Expedited Shipping: With the expedited shipping option, your orders will be delivered within 1-2 business days. The cost for expedited shipping will be calculated at checkout.
- Free Shipping: Standard shipping is free to the USA and Europe.
Order Tracking
Once your order is shipped, you will receive an email with your tracking number. You can track your order on our website.
Address Information
Please ensure that your address details are accurate and complete when placing your order. The Company is not responsible for delays caused by incorrect or incomplete address information.
Shipping Carriers
We partner with global shipping carriers such as UPS, DHL, and FedEx for all our shipments. For more information about these carriers, please visit their websites.
Delivery Issues
If you encounter any issues with your delivery, please contact us as soon as possible. Our customer service team will be happy to assist you.
Returns and Exchanges
For information on our return and exchange policies, please visit our [Returns and Exchanges Policy] page.
Contact Us
If you have any questions regarding our shipping policy, please do not hesitate to contact us:
Wood Universe LLC
1209 Orange Street, Wilmington DE 19801, USA
Phone: +1 (850) 518 3222
Email: wooduniversee@gmail.com